Protecting your privacy is important to us. When you make use of our Services on Demand, you trust us with your information and it is important that you take the time to read through this document in order to understand what data we collect, why we collect it and what we do with it.
Last updated: 12 October 2017
Collection of Information
We collect information about you through our Services, including when you sign up for an Account, request on-demand Services or communicate with others. The information would include name, email, mobile number, home address, business address, profile picture, payment method and other information that you choose to provide.
When you use our Services, we collect information about you in some of the following ways:
When you use the Services, we collect your location data in order for the Third Party Provider to determine how to quote for your Job Post as well as to inform you of how far away the Third Party Provider is from your location when en route.
If you allow Instaglam Express to access the address book on your device through the permission system used by the Application, we my access your contact information from your address book to facilitate social interactions through our Services and other purposes described in this statement from time to time.
We collect transaction details related to your use of our Services, which includes the type of Service requested, date and time the Service was provided, amount quoted, final Fee amount, distance traveled, transaction details and rating given and received.
Cookies and similar technologies:
Instaglam Express uses technologies to collect and store information about you such as how you interact with our Services through preferences and settings as well as what device you are using. Device information includes but is not limited to, hardware model, operating system and version, software and file names, unique device identifier, serial number, device motion information, and mobile network information.
When interacting with the Services, we collect server logs such as device IP address, access dates and times, app crashes or other system activity as well as type of browser.
How We Use the Information We Collect
Instaglam Express’s primary goal in collecting this information is to provide, as well as improve on our Services. We are continuously improving the navigation of your Account, service selection as well as service delivery. We are passionate about creating the best possible product as well as creating a great experience for you the customer, we therefore use your information in order to help us accomplish this. We use your information to send you marketing communications, communicate with you about our Services and let you know about our Policies and Terms. We also use your information to respond to you when you contact us. Instaglam Express would use the information to help verify accounts and activity, to promote the safety and security of our Services, such as investigating suspicious activity or violations of our Terms or Policies. Additionally, we would use the information we have to improve on our advertising and measurement systems so that we can deliver relevant ads and Services as well as measure the effectiveness and reach of the ads and Services.
Information We Collect from Other Sources
Instaglam Express may also receive information from other sources and combine it with information we collect through our Services such as if you choose to link, create, or log into your Instaglam Express account with a payment provider (e.g. PayPal or PayFast), or social media company (e.g. Facebook), then we may receive information about you or your connections from that site or app. When you request on-demand Services, our Third Party Providers may provide a User rating after providing Services to you. Alternatively, if you interact with our Services in another capacity, for instance as a Third Party Provider or user of other apps that we provide, we may combine or associate that information with User Content that we have collected from you in your capacity as a User or Customer.
Sharing of Information
We may share the information we collect about you in various ways. For example, we may share your information with Third Party Providers in order to enable them to provide the Services that you request, therefore we may share your photo if you have provided one and the location where the Service is required. We may also share content in a public forum, such as a blog, social media posts, or other features of our Services that are viewable by the general public.
Other Important Sharing Scenarios
Instaglam Express may share your information with subsidiaries and affiliated entities that provide services or conduct data processing on our behalf. With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf. It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, in response to a request for information by a competent authority if we believe that the disclosure is in accordance with regulation, legal process or any applicable law. We may share information with law enforcement officials, government authorities, or third parties if we believe that your actions are inconsistent with User agreements, Terms, or Policies, or to protect the rights, property or safety of Instaglam Express and others. We may also share information in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Security of Information
We take reasonable measures to protect Instaglam Express and our users from unauthorised access, or unauthorised alteration, or disclosure of information that we hold. Instaglam Express would like you to please be aware that no method of transmitting information over the internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.